ajili believes that online gaming should always be a source of entertainment — never a source of stress, financial hardship, or personal harm. We understand that for most players in Manila, Cebu, Davao, and across the Philippines, gaming is a fun and exciting pastime. But we also recognize that for some, it can become a problem.
That is why ajili has built a comprehensive responsible gaming framework that gives every player real control over their gaming activity. From deposit limits and session reminders to full self-exclusion options, our tools are designed to keep you in the driver's seat at all times.
Our platform operates in alignment with PAGCOR's responsible gaming guidelines, and we actively train our customer support team to identify and assist players who may be experiencing gambling-related difficulties. If you ever feel that gaming is no longer fun, please reach out — we are here to help, not just to host games.
ajili puts you in control. These tools are available to every registered player and can be activated instantly through your account settings or by contacting support.
Set a maximum amount you can deposit into your ajili account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.
Define the maximum amount in Philippine Peso (₱) you are comfortable losing within a set time period. When your loss limit is reached, ajili will automatically restrict further gameplay for that period — helping you stay within a budget you have decided on in advance, not in the heat of the moment.
Set a maximum session duration so ajili will notify you — or automatically log you out — when you have been playing for your chosen length of time. Regular breaks are an important part of healthy gaming, and this tool makes it easy to step away and recharge before continuing.
Enable periodic pop-up reminders that show you how long you have been playing and how much you have wagered in your current session. These reality checks are a gentle but effective way to stay aware of your gaming activity and make conscious decisions about whether to continue.
Take a short break from ajili without permanently closing your account. A cool-off period can be set for 24 hours, 48 hours, one week, or one month. During this time, you will not be able to log in or place any bets. This is ideal if you feel you need a short pause to reassess your gaming habits.
If you feel that gaming has become a problem, you can request a full self-exclusion from ajili for a minimum of six months or permanently. Once activated, your account will be suspended, all marketing communications will stop, and you will not be able to create a new account during the exclusion period. Contact support to activate this immediately.
Problem gambling can affect anyone. Recognizing the early warning signs is the first step toward getting help. If any of the following sound familiar, please reach out to our support team or a professional counselor.
Take a moment to honestly reflect on these questions. This is not a clinical diagnosis — it is a personal check-in to help you stay aware of your gaming habits.
Answer honestly: have you experienced any of the following in the past 12 months? If you answer "yes" to three or more questions, we strongly encourage you to speak with a professional counselor or contact our support team to discuss your options.
Have you ever gambled with money that was set aside for essential expenses like food, rent, or utilities?
Have you tried to cut back on gambling but found it difficult or impossible to do so?
Have you felt the need to gamble with larger and larger amounts of money to get the same level of excitement?
Have you returned to gambling the day after a loss in order to try to win back what you lost?
Have you hidden your gambling activity from family members, a partner, or close friends?
Has gambling caused significant stress, conflict, or financial problems in your personal or professional life?
Have you ever felt depressed, anxious, or hopeless as a result of your gambling activity?
Responsible gaming starts with good habits. Here are practical tips to help you enjoy ajili in a balanced, sustainable way.
All responsible gaming tools on ajili are free, easy to use, and take effect immediately. Here is how to access them.
Log in to your ajili account and navigate to the Responsible Gaming section in your account settings. From there you can set deposit limits, loss limits, session time limits, and reality check intervals directly.
Our 24/7 live chat support team can activate any responsible gaming tool on your behalf within minutes. Simply open the chat, identify yourself, and request the tool you need — no lengthy process, no judgment.
Send a request to our dedicated responsible gaming team at [email protected]. Include your registered account email and the tool you wish to activate. We process all responsible gaming requests within one business hour.
For self-exclusion specifically, contact our support team via live chat or email. Self-exclusion is processed immediately upon verification of your identity. Once active, it cannot be reversed until the exclusion period ends — this is intentional, to protect you.
If you or someone you know needs help with problem gambling, these organizations provide confidential support and professional guidance across the Philippines.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines. PAGCOR provides resources, guidelines, and a self-exclusion registry for problem gamblers. Visit the official PAGCOR website through your browser for more information on their responsible gaming programs.
The NCMH in Mandaluyong City offers mental health services including counseling for behavioral addictions such as problem gambling. Their crisis hotline is available to Filipinos nationwide. If gambling is affecting your mental health or the wellbeing of your family, reaching out to the NCMH is a strong first step.
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. Meetings are held in Manila, Cebu, Davao, and other major cities across the Philippines. No fees, no judgment — just support.
If you are in crisis or experiencing thoughts of self-harm related to gambling losses, please reach out immediately. The National Mental Health Crisis Hotline in the Philippines is available 24/7. You can also contact Hopeline Philippines for confidential emotional support. These numbers are available through a quick online search — please do not hesitate to call.
Problem gambling affects not just the individual but also their family and loved ones. If someone in your family is struggling with gambling, organizations like Gam-Anon Philippines offer support groups specifically for family members and friends of problem gamblers — helping you understand the situation and find constructive ways to help.
Our own support team is trained in responsible gaming and can provide a compassionate, confidential first point of contact. Whether you need to activate a self-exclusion, set limits, or simply talk through your concerns, we are available 24/7. Reach us at [email protected] — we will respond promptly and without judgment.