These highlights summarize our key privacy commitments. The full details are in the complete policy below — all players are encouraged to read it.
ajili collects only the information necessary to operate your account and comply with legal obligations — including your name, contact details, date of birth, payment information, and gameplay activity. We do not collect data we do not need.
Your data is used to manage your ajili account, process deposits and withdrawals in Philippine Peso (₱), verify your identity, deliver customer support, and send you relevant promotions — only where you have given consent to receive them.
ajili shares your data only with trusted third-party service providers who help us operate the platform — such as payment processors like GCash and BDO, identity verification partners, and game providers. We never sell your data to advertisers or unrelated third parties.
We retain your personal data for as long as your ajili account is active and for a minimum of five (5) years after account closure, as required by Philippine anti-money laundering regulations. Data no longer needed is securely deleted or anonymized.
You have the right to access, correct, or request deletion of your personal data at any time. You can also opt out of marketing communications, manage cookie preferences, and request a copy of the data ajili holds about you by contacting our support team.
ajili uses cookies and similar technologies to keep you logged in, remember your preferences, and analyze how the platform is used so we can improve it. You can manage or disable non-essential cookies through your browser settings at any time.
This Privacy Policy ("Policy") describes how ajili ("ajili," "we," "us," or "our") collects, uses, stores, and protects the personal information of players and visitors ("you" or "your") who access or use the ajili online gaming platform available at ajili.app and all associated services, features, and content (collectively, the "Platform").
ajili is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations as enforced by the National Privacy Commission (NPC).
By registering an account, accessing the Platform, or otherwise using any part of ajili, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the Platform immediately.
This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.
For the purposes of the Data Privacy Act of 2012 and this Policy, ajili acts as the Personal Information Controller (PIC) in respect of the personal data you provide when using the Platform. This means ajili determines the purposes and means by which your personal data is processed.
Where ajili engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification services, or analytics providers — those parties act as Personal Information Processors (PIPs) and are bound by contractual obligations to process your data only in accordance with ajili's instructions and this Policy.
Data Protection Officer (DPO): ajili has appointed a Data Protection Officer responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the DPO directly at [email protected] for any data privacy-related concerns.
ajili collects the following categories of personal data, depending on how you interact with the Platform:
ajili collects personal data through the following means:
ajili processes your personal data on the following legal grounds as recognized under the Data Privacy Act of 2012:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract |
| Processing deposits and withdrawals | Performance of a contract |
| Identity verification (KYC) | Legal obligation (AML regulations) |
| Fraud prevention and security monitoring | Legitimate interest / Legal obligation |
| Responsible gaming monitoring | Legal obligation / Legitimate interest |
| Sending promotional communications | Consent (opt-in) |
| Platform analytics and improvement | Legitimate interest |
| Compliance with regulatory requirements | Legal obligation |
ajili uses the personal data we collect for the following specific purposes:
ajili will never use your personal data for purposes incompatible with those stated in this Policy without first obtaining your explicit consent or as otherwise required by law.
ajili does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your data only in the following circumstances:
We share data with carefully selected third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification services, cloud hosting providers, customer support platforms, and game content providers. All such providers are contractually bound to process your data only as instructed by ajili and in accordance with this Policy.
ajili may disclose your personal data to government agencies, law enforcement bodies, the Anti-Money Laundering Council (AMLC), PAGCOR, the National Privacy Commission (NPC), or other competent authorities where required by Philippine law, court order, or regulatory directive.
In the event of a merger, acquisition, restructuring, or sale of all or part of ajili's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the applicable privacy terms.
ajili may share your data with other parties where you have given your explicit prior consent to such sharing.
Some of ajili's third-party service providers — including cloud infrastructure providers and game content studios — may be located outside the Philippines. Where your personal data is transferred to a country that does not provide an equivalent level of data protection as Philippine law, ajili will ensure that appropriate safeguards are in place, such as contractual data protection clauses, to protect your information.
By using the ajili Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.
ajili retains your personal data for as long as your account remains active and for a minimum period after account closure as required by applicable law. The following retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and KYC documents | 5 years after account closure (AML requirement) |
| Financial transaction records | 5 years after the transaction date |
| Customer support communications | 3 years after the interaction |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
| Technical and usage logs | 12 months from collection |
| Self-exclusion records | Duration of exclusion plus 5 years |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized so that it can no longer be associated with any individual.
ajili uses cookies and similar technologies — including web beacons, pixel tags, and local storage — to enhance your experience on the Platform, keep you securely logged in, and understand how the Platform is used. The following types of cookies are used:
You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ajili. To exercise any of these rights, please contact our Data Protection Officer at [email protected].
Request a copy of the personal data ajili holds about you and information on how it is processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interest.
Receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
Withdraw consent for marketing communications or other consent-based processing at any time, without affecting prior processing.
ajili will respond to all verified data rights requests within fifteen (15) business days of receipt. We may request proof of identity before processing your request to protect against unauthorized access to your data.
ajili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ajili will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay where required.
The ajili Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gambling regulations. ajili does not knowingly collect personal data from any person under the age of 21.
If ajili becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the data, and take appropriate action in accordance with our Terms & Conditions and applicable law.
If you are a parent or guardian and believe that your child has provided personal data to ajili, please contact us immediately at [email protected] so that we can take prompt action.
ajili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered players by email or via a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this Policy will always reflect the most recent revision. We encourage you to review this Policy periodically to stay informed about how ajili protects your data. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way ajili handles your personal data, please contact our Data Protection Officer:
Data Protection Officer — ajili
Email:
[email protected]
General Support:
[email protected]
Response Time:
Within 15 business days for data rights requests
Support Hours:
24/7, including Philippine public holidays
If you are not satisfied with ajili's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. The NPC can be reached through its official government channels.
For responsible gaming concerns, self-exclusion requests, or issues related to problem gambling, please visit our Responsible Gaming page or contact our support team directly. Remember: ajili is strictly for players aged 21 and above.